At Wulcea Graphene Heat, we aim to ensure your complete satisfaction with our products. You can always contact us for any question at grapheneheat@wulcea.com. However, if you find the need to return a purchase, please review our policy below:
Applicable Situations for Returns and Refunds
We accept returns and refunds under the following circumstances:
- Received damaged or defective items.
- Incorrect product(s) received.
- Dissatisfaction with the product(s) ordered.
- Packaging or product damaged due to shipping.
- Orders that have not yet been shipped can be refunded directly.
Shipping Costs for Returns
Return shipping costs for damaged, defective, or incorrectly shipped items will be covered by Wulcea.
For all other reasons, customers are responsible for return shipping charges.
How to Initiate a Return
- To start the return process, please contact our customer service team at grapheneheat@wulcea.com.
- Kindly include your order number and reason for return in your message. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
- We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
- To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Return Timeframe
Customers must initiate the return process within 30 days of receiving the order. After contacting our customer service team and receiving confirmation, the item(s) must be returned within 14 days.
Refund Duration
Upon receipt and inspection of the returned item(s), we will process your refund within 7-10 business days. Please note that the time it takes for the refund to reflect in your account may vary based on the payment method and financial instituhtion policies, and that except for damages, defects, or shipping errors, a 10% return processing fee will be deducted from the refund amount for all other reasons. If more than 15 business days have passed since we’ve approved your return, please contact us at Email: grapheneheat@wulcea.com Tel: +1 (281) 886-9881
Exceptions / non-returnable items
- Exceptions / Non-returnable items To ensure safety and hygiene, we cannot accept returns for apparel that has been worn, washed, damaged, or is missing its original tags. Additionally, due to shipping and safety regulations, standalone battery purchases must be returned in their original, unopened packaging. For apparel sets that include a battery, the battery must be returned undamaged and in its original provided casing. Please get in touch if you have questions or concerns about your specific item.
- Order Cancellation & Modification Orders that have already been shipped cannot be canceled or modified. If you no longer want the item, please wait until you receive the package and initiate a return request following our standard Return Policy. Refunds will only be issued after the returned item is received and inspected by our warehouse. (Note: Return approval is subject to the conditions above and other reasons deemed valid by our customer service team.)
Important Notes
- Refunds will be issued in the original form of payment.
- Refunds may exclude any initial shipping charges incurred at the time of purchase.
- Please ensure to securely package the item(s) to prevent damage during return transit.
- Except for damages, defects, or shipping errors, a 10% return processing fee will be deducted from the refund amount for all other reasons.
Please note that this policy is applicable only to purchases made directly through Wulcea.com(the “Site”). For products purchased from third-party retailers or resellers, their respective return policies apply.
For any further queries or assistance regarding returns and refunds, feel free to reach out to our customer service team.
Thank you for choosing Wulcea Graphene Heat. We appreciate your business and strive to make your shopping experience delightful.