Wulcea Limited Warranty Policy
Thank you for choosing Wulcea. We stand behind the quality and performance of our heated apparel and accessories. This limited warranty outlines your coverage and how to request service should an issue arise.
Warranty Coverage
All Wulcea heated products purchased through wulcea.com or authorized retailers are covered by a 1-year limited warranty on both heating elements and batteries, starting from the date of purchase.
Authorized Channels
Purchases made through Amazon, Walmart, eBay, or other authorized online retailers are eligible for the same 1-year limited warranty. Proof of purchase is required for all warranty claims.
This warranty is non-transferable. Purchases from unauthorized sellers or unlisted channels are not covered by our warranty policy.
Warranty Exclusions
Normal wear and tear, including fabric, zippers, and other non-electronic components, is not covered under warranty. Damage resulting from misuse, not following care or washing instructions, accidents, unauthorized repair, or negligence will void the warranty. This warranty does not cover water damage or commercial use.
Any personal customization, such as embroidery or alteration of the heated clothing, that is not performed or authorized by Wulcea will void the warranty.
Special Circumstances
If you experience an issue outside the standard warranty coverage period, please contact us directly. In certain situations, we may still be able to assist depending on the nature of the issue.
How to Claim
To file a warranty claim, please provide your order number, proof of purchase, and a brief description of the issue to our support team. You may be asked to send the defective product back for inspection. Shipping fees for returns and replacements may apply.
Wulcea will determine whether to repair, replace, or provide store credit for the product under warranty. Our customer service team will contact you as soon as possible after receiving your request.
For any questions or warranty claims, please contact us through Amazon messages or via our website. We are always happy to help and ensure you have a great experience with your Wulcea product.